At the Forge, we are committed to protecting and respecting your privacy. This privacy notice outlines how we collect, use, and safeguard your personal information, and it explains your rights under applicable law. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For any questions about this notice or your personal data, please contact Mary Bythell at 11 Hagg Bank Cottages, Wylam NE41 8JT or via email at theforgeburnfoot@gmail.com.
Who are we?
The Forge is a self catering holiday cottage located in Northumberland. We offer holiday accommodation for up to 6 adults, one infant & 2 dogs. We arrange the booking and provision of holiday rental accommodation only for this cottage.
What information do we collect?
We collect information from you when you make an enquiry or a booking. This information normally includes:
- Your name
- Address
- Telephone number
- Names of party members and ages of children (if applicable)
- A contact email address
Payment details are processed securely through Bookalet, a professional booking management system. To understand how they handle your data, please refer to their privacy policy here: Bookalet Privacy Policy.
Why do we collect and use your information?
We collect your information to:
- Process your booking
- Communicate with you throughout the booking process and manage your holiday experience
- Seek feedback about your holiday with us
- Notify you of any changes in service
- Send you communications on future promotions or offers (where consent is given)
- Analyse your preferences for marketing purposes, based on legitimate interests.
We process your data based on the following legal grounds:
- Contractual necessity for managing your booking and stay
- Consent, where you have agreed to receive promotional communications
- Legitimate interests for data analysis to improve our services.
Who do we share your information with?
We keep your information securely and do not share it with third parties except as outlined in this statement or as permitted by law.
How long do we keep your information?
We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this notice, including managing your booking and any post-stay communications. Once this purpose is fulfilled, we retain your data for a reasonable period in case of legal obligations or accounting requirements.
Security of your data
We implement appropriate technical and organisational measures to protect your data, including encryption, secure storage, and restricted access, to ensure your personal data remains safe.
Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data in certain circumstances.
- Right to Restrict Processing: Request a halt to data processing under specific conditions.
- Right to Data Portability: Receive your personal data in a portable format.
- Right to Object: Object to processing for direct marketing purposes.
If you would like to exercise any of these rights, please contact us using the details provided above.
Cookies and tracking technologies
Our website uses two essential cookies to improve user experience. The ‘wpEmojiSettingsSupports’ cookie, set by WordPress, helps ensure proper emoji display in your browser. The ‘cookieyes-consent cookie’, set by CookieYes, stores your consent preferences for one year, ensuring they are respected on future visits. These cookies do not collect or store any personal data. By using our site, you agree to the use of these necessary cookies.
Changes to this privacy policy
We may update this privacy notice from time to time to reflect changes in our practices. Any changes will be posted on this page, and where appropriate, notified to you by email.
Complaints
If you have any concerns about how we process your data, please contact us first. If you are not satisfied with our response, you may file a complaint with the Information Commissioner’s Office (ICO). For further information, visit their website at www.ico.org.uk.
Mary & John Bythell, November 2024